Questions, answered plainly.

Most new clients are booked within 3 to 5 days. Move-out cleans can often be done in 48 hours; call us for anything faster.

No. Leave a key or share a lockbox or door code. Keys are tagged with a number, never your address, and codes are stored encrypted.

Saturdays, 8am to 5pm. Saturday slots fill about two weeks ahead, so recurring Saturday clients get first pick.

Yes. Once you have a regular team, you keep them. If you'd like a change, tell Rosa and she'll arrange it without fuss.

We bring everything, including plant-based, fragrance-free products and HEPA vacuums. We'll use your products on request.

Yes. Tell us their names and anything they shouldn't do, like slip out the front door. Products are pet-safe once floors are dry.

A standard 3-bed, 2-bath home takes a team of two about 2 hours. A first deep clean of the same home takes about 3.5.

We move light furniture and clean under it. We don't lift beds, dressers or pianos, to protect your floors and our backs.

After each visit, to the card on file, with an emailed receipt. We never charge before the work is done.

Yes, unless the home is much larger or messier than described. If so, we tell you before we start, not after.

Never expected. If you do, 100% goes to the cleaners who were in your home.

Reply to your photo report within 24 hours with anything missed. We come back and fix it free, usually the next business day.

Tell us within 48 hours. We're bonded and carry $2M in liability insurance, and we'll repair or replace it.

Text or call by noon the business day before your visit. There's no fee to skip, pause or cancel, and no contract.